Our Team
Staff
Board of Directors
PACHC Staff
Pennsylvania Association of Community Health Centers' staff: supporting health centers as preferred providers to sustain the mission of quality, affordable health care for all.
Click the section below the team member's image for more information including their bio, email address and phone number.
Shelley Riser
President & Chief Executive Officer
Shelley Riser provides strategic direction to the Pennsylvania Association of Community Health Centers (PACHC) in representing the more than 300 federally qualified health center (FQHC), RHC and like mission provider sites across the Commonwealth and the more than 1 million people who count on them for care.
Shelley is an accomplished tenured healthcare executive with more than thirty years of extensive experience leading organizations and teams ensuring system-wide strategic alignment and operational excellence of people, processes, and systems and fostering workplaces of accountability, diversity, and transparency. She has deep expertise in leadership, population health, value-based care, behavioral health, data, reporting, and operations.
Shelley serves as a Nursing Advisory Board Member for Harrisburg University of Science and Technology and is a Fellow of the Advisory Board (FABC), The Academy Fellowship Program. She is a registered nurse in PA and DE and holds a Bachelor of Science in Nursing from the University of Pittsburgh and a Master of Science in Health Services Administration from the University of St. Francis.
Andrea C Flowers
Chief Operating Officer
Andrea joined PACHC in November 2020 as the Director of Operations and Programs and transitioned to COO in October 2024. Her role at PACHC is to provide guidance and operational assistance to health center staff. She manages various grants and special projects. She also supports organizational compliance, leadership initiatives, and process improvement. Andrea is a graduate of the Pennsylvania State University having majored in Health Policy and Administration. Prior to coming to PACHC, she worked within a local health system managing a non-clinical department and staff. Her additional work experience includes practice management and physician residency programs.
Eric Kiehl
Director of Policy & Partnership
Eric joined PACHC in January of 2020. Eric works with the PACHC team, membership, NACHC, and the state government relations contractor to develop and implement the Association’s advocacy, legislative, regulatory and policy agenda on the state and federal levels. Build and sustain relationships necessary to support community health centers. Eric has more than 25 years of experience in health care advocacy and communications including excellent planning, organizing, legislative analysis and management skills.
Caitlin Wilkinson
Director of Pennsylvania Primary Care Career Center
Caitlin joined PACHC in January 2024 to lead the Pennsylvania Primary Care Career Center, helping community health centers, rural health clinic, and other safety net organizations recruit and retain primary care providers. Caitlin earned her Master's of Business Administration from Mount Aloysius College in 2015 and is a Certified Physician and Provider Recruitment Professional (CPRP). She has over 13 years of experience in education and recruitment in a wide variety of settings, including undergraduate and graduate education and graduate medical training.
Tia N. Whitaker
Statewide Director, Outreach & Enrollment
Tia N. Whitaker joined PACHC in Sept 2014 as the Statewide Director for Outreach and Enrollment. Her role is to provide direction to health center-based in-reach and outreach enrollment assisters and other enabling services staff in PACHC’s Network. She has over 25 years of experience in Medicaid Managed Care and Health Insurance Programs. Tia coordinates education, training, and opportunities for networking to address challenges and identify best practices for Community Health Centers and other like-mission providers in rural and urban underserved areas of the state. Tia works with key local, state and federal partners to optimize the impact of a “community of Community Health Centers” approach to enrollment assistance to offer more people the security of health insurance coverage through the Health Insurance Marketplace, Medicaid, CHIP, and Medicare. She serves on several committees and boards including the Pennsylvania Health Insurance Exchange Authority, PENNIE, the PA Community Health Worker Collaborative, PACHW, and formally served on the Center for Medicare & Medicaid Services Advisory Panel on Outreach and Education. Tia holds a BS in Business Administration from Central Penn College and is a Certified Community Health Worker.
Amanda Tekely
Events & Communication Manager
Amanda Tekely joined PACHC in 2013 and serves as Events and Communications Manager. She leads strategic planning for educational trainings and events, manages logistics, and oversees communications and marketing initiatives. Amanda refreshed PACHC’s branding and ensures consistent messaging across platforms, including website, public relations, and graphic design. She also maintains the association management system and facilitates the communications work group. Amanda holds a Bachelor’s degree in Marketing from Penn State University.
Katie Noss
Director of Clinical Operations
Katie joined PACHC in June 2022 as Manager, Clinical & Quality Improvement. Her role at PACHC is to support health center clinical staff by providing technical assistance and aiding collaboration among members. She facilitates the Clinical Quality, CMO, and Clinical Services Committee, and is the Clinical Team Lead. She advocates on behalf of health centers in many workgroups including PA Cancer Coalition, State Health Improvement Plan, PA Diabetes Action Network, PA HIV Planning Group and more. Katie is a graduate of Bloomsburg University with a Bachelor of Science in Nursing. In 2011 she earned her school nurse certificate from Millersville University. Katie is currently an MSN/MBA candidate at Commonwealth University. Over her career as a registered nurse, Katie has practiced at the bedside at Penn State Children's Hospital and in the community as a school nurse. Immediately prior to joining PACHC, Katie worked with the Medical Reserve Corps to provide COVID-19 vaccine outreach and access in rural Pennsylvania.
Amy Lynn Williams
Program Specialist for Behavioral Health and Substance Use Disorder
Amy joined PACHC in November of 2018 as the Program Specialist for Behavioral Health and Substance Use Disorder. She is responsible for promoting, supporting and facilitating the integration of behavioral health and substance use disorder (SUD) services in community health centers in Pennsylvania. Amy will also serve as a consultant to health center clinical providers and staff by providing and/or coordinating training and technical assistance related to the full scope of behavioral health and substance use disorder operations. Amy has a clinical background in both mental health and substance use disorder as well as programming experience at a higher education level. She is a graduate of Shippensburg University with a Masters in Counseling and College Student Personnel.
Kelanie L. Yordy M.Ed, PHDHP, RDH
Oral Health Program Specialist
Kelanie Yordy, MPH, joined PACHC in February 2025 as the Oral Health Program Specialist. In this role, she consults on, promotes, supports, and facilitates oral health, environmental health/emergency preparedness, and special population initiatives for community health centers across Pennsylvania, while collaborating with state and national partners. Kelanie brings experience from a wide range of clinical practice settings, along with higher education program management for allied health professions. She holds a Master of Public Health, a Master of Education, and a bachelor’s degree in Health Policy Administration. In addition, Kelanie volunteers at the Bethesda Mission Dental Clinic and participates in Mission of Mercy dental events in Pennsylvania and Maryland.
Samantha Ohliger
Executive Projects Coordinator
Samantha joined the PACHC team in February 2025 as the Executive Projects Coordinator. In her role, she supports strategic initiatives, streamlines key projects, and provides executive administrative support to the PACHC Executive Leadership team and the Board of Directors. Samantha has over 12 years of experience in project management and coordination, office management, and leadership support.
Jennifer Byers
Controller
Jennifer Byers joined the PACHC team in July 2023. She is the Controller who oversees the accounting, grants fiscal management, coordinates annual audit and fiscal policy development. She has 28 years of experience in non-profit accounting in the areas of Health Care, Human Services and Secondary Theological Education. Jennifer has a BS in Accounting with a concentration in Business Administration from Millersville University of Pennsylvania.
Dorian Benjamin
Talent Acquisition Specialist, PA Primary Care Career Center
Dorian joined the PACHC team in September of 2024. As the Talent Acquisition Specialist, Dorian supports the recruitment and retention strategies of community health centers, rural health clinics, and other healthcare organizations throughout the state. She is also tasked with connecting candidates to available positions, coordinating all job postings, and maintaining expertise on the recruitment tools and services utilized by the Pennsylvania Primary Care Career Center.
Prior to joining PACHC, Dorian built a strong foundation in human resources, specializing in case management, policy interpretation, and employee support. Additionally, she spent time working in various educational settings where she developed personalized learning strategies for students with diverse needs. Dorian holds dual Bachelor’s Degrees in Health Systems Management and Communication Studies from The University of North Carolina at Charlotte, and is also a Society for Human Resource Management Certified Professional (SHRM-CP).
Nicole Peterson
Marketing and Events Coordinator
Nicole joined PACHC in November of 2025 as the Marketing and Events Coordinator. In this role, she supports end-to-end event logistics and contributes to the development and execution of PACHC’s marketing strategy. She assists in coordinating training webinars and in-person events, integrating cohesive branding, and providing marketing materials to members. Nicole has over a decade of experience in event planning and a strong background in content creation and brand management. Nicole earned a BA in Sociology with an emphasis in Creative Writing from Coe College. This foundation grounds her in analytical insight and strategic storytelling so she can help elevate organizations that elevate communities.
Mary Koontz
Office Administrator
Mary joined PACHC in February of 2017. In her position as the Accounting & Administrative Assistant, she supports the Chief Financial Officer and is responsible for processing accounts payable, accounts receivable, payroll, general ledger entries and various other accounting tasks. In addition, Mary provides administrative support throughout the PACHC office, including support with the Association Management Software (AMS) and weekly newsletter. Prior to joining PACHC, she served as a Senior Finance Specialist at the National Multiple Sclerosis Society for 14 years. Mary has a Business Management degree from Penn State University.
Latha Thomas
Director, IS Vendor and Program Management, PA Health Center Technology Alliance, LLC (PAHCTA)
Latha Thomas joined the Pennsylvania Health Center Technology Alliance (PAHCTA) in June 2025 and serves as the Director of IS Vendor and Program Management. In this role, Latha provides strategic leadership to ensure the delivery of safe, cost-effective, and value-driven technology solutions for community health centers across the Commonwealth.
With over two decades of experience in healthcare technology, Latha specializes in building high-performing teams and partnerships that drive operational excellence and innovation in IT vendor and program management. Her extensive background spans health plans, integrated delivery networks, and digital health startups, with high-impact programs delivered at organizations including Highmark, Capital Blue Cross, Geisinger, and Commonwealth Care Alliance. Her leadership has resulted in measurable improvements in claims processing accuracy, CMS STARS ratings, population health analytics, and enterprise data strategy. Latha brings deep expertise in vendor lifecycle management, IT governance, and cross-functional collaboration that enhances patient outcomes and supports the mission of equitable, community-based care.
Latha holds certifications as a PgMP, PMP, PMI-ACP, and CSM, and is a fellow in both Healthcare Data Management and Clinical & Translational Research Ethics. Her academic credentials include a Doctorate in Health Administration, a Master’s in Information Technology, and an MBA. She is passionate about using data to drive equity, efficiency, and quality in healthcare, and champions cross-sector collaboration to deliver scalable and sustainable IT solutions that improve the lives of underserved populations across Pennsylvania.
Bristo George, M.S
Data Specialist
Bristo holds a Master’s degree in Industrial and Systems Engineering from the University of Minnesota. He brings a background in analytics, process improvement, and applied research with a focus on healthcare operations. Proficient in Power BI, SQL, and IBM SPSS, he supports UDS reporting, dashboard development, and data-driven insights to enhance community health center performance across Pennsylvania.
Carmen Anderson
Insurance Enrollment & Administrative Support Associate
Carmen joined PACHC in January 2022 as an Insurance Enrollment & Administrative Support Associate. Her role at PACHC is to help with outreach and enrollment and to provide staff members with help for clerical tasks. She will collaborate with management on special initiatives and projects. Prior to coming to PACHC, she was employed by Pennsylvania Higher Education Assistance Agency working in the Public Loan Forgiveness program. Her work focused on providing loan servicing to student borrowers from around the country. She served as a Loan Forgiveness case worker which would help with determining loan forgiveness through the federal program.
PACHC Board of Directors
Pennsylvania Association of Community Health Centers is represented by a 15-member Board of Directors. Our board is comprised of Pennsylvania Community Health Center chief executive officers from across the state. The CEOs bring a wide array of expertise to the board including: financial, clinical, policy & regulation, administrative, and human resources.
Manal El Harrak
Board Chair | Sadler Health Center
Manal El Harrak graduated in 2009 from the University of Illinois at Urbana Champaign, with a Bachelor’s degree in Industrial & Enterprise Systems Engineering. In 2016 she obtained a Master’s degree in Business Administration from Shippensburg University. Ms. El Harrak’s interest in the healthcare industry stems from the belief that Industrial Engineering models can be applied to complex processes in health care, creating opportunities for improvement and positive patient outcomes.
This led her to join Sadler Health Center in 2015 as the Director of Quality and Risk Management. She laid a robust quality program that proved successful in delivering positive patient outcomes and reducing health disparities. From 2016 to 2019 she served in the role of Chief Operating Officer and Compliance officer. Ms. El Harrak assumed the role of Chief Executive Officer for Sadler in the fall of 2019. Her vision for Sadler is to improve health outcomes, expand services, and enhance access to affordable, high-quality care for the community. She enjoys developing and growing her team to achieve their highest potential.
Ms. El Harrak is married and has three daughters.
Veronica Gonzalez
Vice Chair | Valley Health Partners Community Health Center
Veronica Gonzalez, MBA, CEO, Valley Health Partners Community Health Center (VHP) has over 14 years of healthcare administration experience with expertise in process improvement, leadership, fiscal responsibility, and community-based program management. She began her healthcare career at Lehigh Valley Health Network (LVHN) in 2005, first working as a secretary and later as a trained medical interpreter. Ms. Gonzalez held leadership positions overseeing the Interpreter Services Department of LVHN, the Centro de Salud– Latino Health Initiative, the Center for Women’s Medicine and served as the Administrator of the Community Practices that transitioned to VHP. In her current role as CEO, Ms. Gonzalez closely collaborates with the VHP Board of Directors to establish long-term strategic goals to effectively deliver high-quality healthcare to VHP’s patient population.
Ms. Gonzalez has received several community service awards including the Hispanic Research Organization Award, the LVHN Service Star Award, the United Way Volunteer Leadership Award, and the Distinguished Alumni Honoree Award from Northampton Community College.
Ms. Gonzalez holds an associate degree in healthcare administration from Northampton Community College, a bachelor’s degree in business administration from The Wescoe School of Muhlenberg College and a master’s degree in business administration with a concentration in health care management systems from DeSales University.
James Nobles
Treasurer | Laurel Health Centers
James A. Nobles, MPH is the President and Chief Executive Officer of North Penn Comprehensive Health Services, which is comprised of the Laurel Health Centers, Laurel Pediatrics, the Laurel Health & Wellness Center, Laurel Dental, and Laurel Behavioral Health.
Laurel Health offers award-winning family medicine, mental health, and specialty services for the whole family. Mr. Nobles joined Laurel Health's executive leadership team in 2018 and has over 35 years of extensive healthcare experience. Since taking the helm, he has more than doubled the size of Laurel Health and expanded much-needed community services, including chiropractic care, sports medicine, electromyography (EMG) testing, dental services, and school-based care.
Mr. Nobles champions the importance and growth of local healthcare, opening the first Federally Qualified Health Center in Bradford County, PA: the Troy Laurel Health Center. He has also focused on expanding dental care throughout the region via strategic community partnerships and acquisitions, developing Laurel Health’s dental clinics in Blossburg, Lawrenceville, and Towanda, PA.
He retired from the U.S. Navy in 2012 with over 25 years of active-duty service. Throughout his naval career, he proudly served in a variety of senior leadership positions and tackled many challenging assignments. He holds a Bachelor of Science degree in Health Sciences, a Master of Science degree in Public Health, and an Emergency & Disaster Management Certificate from Trident University International in Cypress, California. He is also a distinguished graduate of the Navy Senior Leadership Academy at the U.S. Naval War College in Newport Rhode Island.
Mr. Nobles is also very active in the community, serving on a variety of local / regional boards and foundations. Most notably, he was elected to serve Region III of the Southern Tioga School District Board of Education, serves as the president of the Greater Mansfield Chamber of Commerce, sits on the Develop Tioga Board of Directors, and was appointed to the Northern Tier Planning & Development Commission’s Northern Tier Workforce Development Board.
Veronica Hill-Milbourne
Secretary | Spectrum Health Services
Veronica Hill-Milbourne has over 35 years of healthcare leadership experience, specifically focused on home and community-based programs and services. She is passionate about increasing access to quality care for underserved and marginalized populations and has devoted her career to addressing health equity issues in communities of color. Prior to her tenure at Spectrum Health Services, Inc. , Ms. Hill-Milbourne held numerous executive leadership positions, including CEO of Pathways of PA. She also served as SVP for Medical Services at the Health Transformation Alliance in Wash., DC; VP of Clinical Programs for Health Partners Plans; Chief Compliance and Community Development Officer for Inglis Foundation; Chief Compliance Officer & VP of Quality & Risk Management for the Visiting Nurses Assn. of Greater Phila.; and Director of Strategic Support and Business Operation for Independence Blue Cross. Her experience as a Provider and Payor allows her to have a unique perspective on the healthcare delivery system. Ms. Hill-Milbourne served as Councilwoman in Horsham, PA from 2017-2021.
Ms. Hill-Milbourne earned her Juris Doctorate from Temple Univ. School of Law, MS degree in Health Education from St. Joseph’s Univ. and BS in Nursing from Villanova Univ. She serves on multiple boards including Addus Homecare, Board Chair of Visitors for Temple Univ., College of Public Health, The Health Federation of Phila. and the Delaware Valley Chapter of the Links, Inc.
Ms. Hill-Milbourne has been married to her husband for 37 years and they have two daughters.
Richard Rinehart, MPA
Past Chair | Cornerstone Care, Inc.
Rich Rinehart served 16 years as Cornerstone Care's Chief of Operations and Development prior to his tenure as CEO. Rich's background includes community organizing and a number of senior positions in the public and non-profit sectors comprising a broad range of health and human services and organizational and community development. He holds a Masters of Public Administration .with a certification in Management of Non-profit Organizations from the University of Pittsburgh Graduate School of Public and International Affairs. Rich resides in Washington, PA with his wife Charlene, a fourth grade school teacher. Rich and Charlene have two sons, the youngest of which is a PSU student whose older brother is a PSU grad working in DC.
Kristie Lenze
Keystone Rural Health Consortia, Inc.
Kristie Lenze has been the CEO with Keystone Rural Health Consortia, Inc. (KRHC) since 2013. She began her career at KRHC as their QA coordinator putting in place their first comprehensive quality program.
Kristie has been a nurse for almost 30 years, working in a variety of healthcare settings. The last 15 years in nonprofit supervisory roles.
She is a proud member of the PACHC Board and is the current chair of the program committee. Kristie was most recently elected as a member at large for the Northern Tier Healthcare Coalition.
Craig Ulmer, BSMIS
Community Health Net
Craig Ulmer was appointed as the Chief Executive Officer of Community Health Net (CHN) in 2018. Mr. Ulmer has been employed with Community Health Net since 1992. He has a bachelor’s degree in management information systems from Penn State University. Mr. Ulmer has performed various tasks within the organization prior to his role of CEO. He has served in the position of CIO and COO, programmer/analyst, systems analyst, data analyst, database administrator, team leader, project manager, consultant, and MIS manager. He oversaw Community Health Net’s Technology and Communications Departments as well as security systems. He also has clinical expertise that he brings to the organization and utilizes daily. His experience and knowledge of CHN is truly a valuable asset. Mr. Ulmer has been instrumental towards establishing, renewing and building collaborations with various organizations within the community that share the same vision of “Transforming Community Health in the Lake Erie Region.” He has established a solid team who have set a firm foundation on which to move forward in a positive, progressive and transformative motion so we can offer and provide our patients with quality medical, dental and vision care as well recently adding behavioral health services and substance use disorder services. Mr. Ulmer has been instrumental in carrying out the Mission of CHN, “To improve the quality of life in our region by providing professional healthcare services with compassion, respect and dignity to all.”
Barry Niccolai
Centerville Clinics, Inc.
Barry R. Niccolai, Centerville Clinics, Inc. Barry R. Niccolai has been with Centerville Clinics, Inc. for 8 1/2 years, initially as assistant executive director. Niccolai has served as executive director for the past 5 years. Barry joined the Centerville Team after a 31 year career as an administrator at California University of Pennsylvania in several positions including Associate Vice President of Student Affairs. He was a recipient of the 2007 Suzanne S. Brown Distinguished Service Award from the Pennsylvania State System of Higher Education Council of Senior Student Affairs Officers Barry holds a BS in Finance from Waynesburg University and a MS in Community/Agency Counseling from California University of Pennsylvania. Centerville expanded services to two new sites (Washington City Mission and Donora) as well as purchased and renovated a new facility in Connellsville, PA. During his tenure, the clinics have secured several outside grants totaling $1,500,000 to expand and improve facilities and services. Centerville received a perfect score on its 2020 Operational Site Visit conducted by the US Health Resources and Services Administration. Along with Centerville’s medical director they have established collaborate working relationships with the 5 hospitals in the service area and developed partnerships with several organizations in our region including the American Heart Association, Washington County Drug and Alcohol Commission (partnered to start a Medically Assisted Treatment (MAT) substance abuse program), the Washington City Mission and the PA Medical Society. Niccolai has been active with the Pennsylvania Association of Community Health Centers and has worked with 9 Pittsburgh area FQHC’s to form the Three Rivers Alliance of Community Health Centers, a working group to coordinate and collaborate to improve medical and other services to the most vulnerable in Southwestern PA. Operationally, he established the Pandemic Response Committee in March of 2020. This committee, comprised of organization stakeholders at all levels of the clinics, has met weekly and guided Centerville through the COVID-19 pandemic. Sub-committees that meet weekly include the Infectious Disease Response Committee, Supply Chain Committee and TeleHealth Committee. Centerville was an early adopter of COVID-19 testing and has administered over 18,000 vaccines. Outside of Centerville, Niccolai has served for over 30 years as a member and current president of the California Area School District Board of Education, and serves on the steering committee of the Mon Valley Career and Technical Center. He is also a retired member and past president of the California Volunteer Fire Department and a board member of the Center in the Woods (senior center) in California. In January of 2020 Niccolai was nominated by Governor Wolf and confirmed by the Pa State Senate to serve on the Council of Trustees of California University of Pennsylvania.
Jennifer Englerth
Family First Health
Jenny Englerth has spent over 30 years working to improve the health of vulnerable populations through her employment with federally qualified community health centers. Currently, she serves as the President & CEO of Family First Health, a not for profit health care system providing high quality and cost-effective care in urban and rural communities throughout south central Pennsylvania. Since joining the organization in 2004, Family First Health has more than doubled its footprint and patient volumes while consistently meeting or exceeding state and national quality benchmarks. She takes every opportunity to work with community initiatives focusing on health-related issues, including education and advocacy on healthcare transformation. Jenny’s passion for system level change, knack for breaking down complex problems into actionable pieces, and engaging diverse voices has positioned her to lead many change initiatives. She serves as Chair of the Healthy York Coalition and chairs the Board of the York Suburban Education Foundation. She served as the founding board chair for the PA Coalition on Oral Health and more recently was the founding Board Chair of the White Rose Leadership Institute. She leads healthcare access work at a state and local level and in doing so is an advocate for building tables that value all voices and experiences.
George Garrow, MD
Primary Health Network
George Garrow, M.D., is honored to serve as the Chief Executive Officer of Primary Health Network, one of Pennsylvania’s leading Community Health Centers. He joined the organization in 2016 as Chief Medical Officer and was appointed CEO in 2022, following years of impactful leadership focused on enhancing patient care and improving service quality across the network.
Dr. Garrow earned his medical degree from The Pennsylvania State University College of Medicine in Hershey, PA. He completed his internal medicine residency and served as chief resident at Presbyterian/St. Luke’s Medical Center in Denver, CO, and went on to pursue a fellowship in medical oncology at Vanderbilt University in Nashville, TN, where he was recognized as an American Cancer Society Fellow. Before returning to Pennsylvania in 2001, he held faculty positions at Vanderbilt University Medical Center and the University of Rochester Medical Center.
Board-certified in internal medicine, medical oncology, hospice and palliative medicine, Dr. Garrow brings decades of clinical expertise along with a mission-driven approach to leadership. His exceptional contributions to rural health have earned him multiple accolades, including recognition as both a Rural Health Hero and Rural Health Star by the National Organization of State Offices of Rural Health. He has also been named an Inspiring Leader for two consecutive years by Inspiring Workplaces for exemplifying people-first leadership, marked by courage, compassion, strong communication, and the ability to unlock potential in others.
A passionate advocate for non-medical drivers of health and workforce development, Dr. Garrow actively engages in state, regional, and national forums. He contributes to rural health symposia, workforce pipeline initiatives, legislative briefings, environmental health collaboratives, and policy workgroups with the Pennsylvania Department of Human Services and Department of Health. He serves as a leading voice on issues such as reimagining rural healthcare and strengthening partnerships between rural hospitals and community health centers.
Dr. Garrow also lends his expertise to advisory boards such as Penn State’s Clinical and Translational Science Institute (CTSI) and participates in key initiatives including Area Health Education Center (AHEC) collaborations, and The Rural Health Committee of the National Association of Community Health Centers (NACHC).
In every setting, Dr. Garrow leads by example. He mentors emerging professionals, champions mission-centered leadership, and drives sustainable, community-focused healthcare innovation.
Ronan Gannon
LCH Health and Community Services
Ronan W. Gannon serves as Chief Executive Officer of LCH Health and Community Services, a Federally Qualified Health Center (FQHC) providing comprehensive, bilingual care to residents in southern Chester County. Since joining LCH in 2021, he has led strategic planning, operational growth, and community engagement efforts, working closely with a patient-directed board and a multidisciplinary team.
Prior to his role at LCH, Ronan held senior executive positions in healthcare in biotech and biopharma, including Chief Commercial Officer at EryDel Biotech, where he oversaw commercial and business development efforts during the period that culminated in the company’s successful acquisition by Quince Therapeutics. He has also held leadership roles at both emerging companies such as Radius Health and global organizations including CSL Behring, GlaxoSmithKline, and Wyeth-Lederle Vaccines, with a consistent focus on expanding access to care and bringing medical therapies to providers and patients.
Ronan is actively involved in this community and currently serves on several local boards and national committees, including the Southern Chester County Chamber of Commerce, Oxford Area Chamber of Commerce, and the National Association of Community Health Centers, where he is an active member of the Rural Health, Agricultural Health, and Health Center Excellence and Training Committees. He is also a member of Aledade’s Board of Managers and PACHC’s Legislative, Regulatory, and Policy Committee.
Ronan earned an MBA from Northeastern University and a BA in Psychology from the University of Richmond. He is also a graduate of the Harvard Business School General Management Program (GMP 13). Ronan holds a DELE A2 level Spanish language certification and is committed to improving health equity through culturally responsive care.
Susan Harris-McGovern
ChesPenn Health Services
Susan Harris-McGovern joined ChesPenn Health Services in 1983 as an Expanded Function Dental Assistant after graduating with honors from the National School of Health Technology in Philadelphia PA. Having been raised in Chester, PA from the age of thirteen, when her mother relocated the family from Philadelphia, PA to begin her career as a Mental Health Social Worker at Sacred Heart Hospital. Susan graduated from Chester High School in 1977. To say that she has a homegrown connection with the community where she’s worked for 43 years is an understatement.
It continues to be a profound honor to work for ChesPenn. Working for a single organization is rare and I am extremely grateful for ChesPenn’ s role in my development here it continues to be one of the most enriching and enjoyable experiences of my life, a more fulfilling career could not have been asked for. I progressed from direct services to management while earning a BA and MS degrees while working and raising three daughters. In 2020, I became ChesPenn’ s first Chief Operating Officer, in 2023 I was honored to have been selected as ChesPenn’ s first President and CEO from within the organizations history.
Whenever I have been asked why I never left my reply “I am grateful to having blessed to worked for many years alongside ChesPenn’ s founder Dr. Rekha Yagnik.” Dr. Yagnik blueprint for a healthier community began, out of a trailer, in 1973. I am enthusiastic about being of service and providing opportunities, and access to the residents of our communities, for the balance of services regardless of one’s socio-economic status. From humble beginnings from a trailer to date ChesPenn has become a network of CHC’s operating two locations and employing 100+ team members across Delaware County. ChesPenn is a testament to its 52-yr legacy as a health care provider serving with compassion, listening and leadership opportunities in Delco that I look forward to expanding upon. We know the community, we are the community, and many of us have raised our children here. I have my mother Catherine Harris to thank for modeling what it means to be a woman of Faith, being of service, and making a difference.
“Service to others is the rent you pay for your room here on earth” ~ Muhammad Al
Max Houseknecht, Jr.
River Valley Health
Max Houseknecht, Jr. is a goal-driven executive with over twelve years of experience in the FQHC healthcare industry. Currently serving as CEO of River Valley Health since February of 2024, Max brings a unique, holistic perspective to organizational operations, having advanced through roles in finance, IT, and facilities management. Max has been an active participant at the PACHC level for several years and currently serves on the PACHC Finance Committee, PACHC Policy Committee, and the PACHC 340B Subcommittee. He also serves on the PACHC Aledade ACO Board.
Prior to becoming CEO, he served as the CFO for seven years. His tenure as CFO was marked by transformative initiatives in financial reporting, revenue cycle optimization, and strategic budgeting. He has overseen federal, state, and local grant budgets, led IT teams through EHR conversions, oversaw several facility renovation and expansion projects, and played an integral role in the oversight of the initial startup and ongoing management of the organization’s entity-owned pharmacy.
Max holds an MBA from Fitchburg State University and a Bachelor of Science in Management Information Systems & Accounting from Indiana University of Pennsylvania. He is an Eagle Scout and a graduate of the Williamsport/Lycoming Chamber of Commerce’s Leadership Lycoming Program – Class of 2017.
Linda Thomas-Hemak, MD
The Wright Centers for Community Health
Linda Thomas-Hemak, M.D., FAAP, FACP, is President and CEO of The Wright Centers for Community Health and Graduate Medical Education. Board-certified in Internal Medicine, Pediatrics, Addiction Medicine, Obesity Medicine, and Nutrition, Dr. Thomas-Hemak cares for multigeneration families, while inspiring and developing the primary care workforce of tomorrow at The Wright Center’s original flagship community health center in her hometown of Jermyn, Pennsylvania – The Birthplace of First Aid.
Rooted in her belief that health care services and workforce development are vital public assets, she led The Wright Center for Community Health’s HRSA designation as a Federally Qualified Health Center Look-Alike in 2019. During her tenure as CEO, Dr. Thomas-Hemak spearheaded The Wright Center’s expansion of non-discriminatory access to whole-person health services to 13 community health centers and a mobile medical and dental unit in Northeast Pennsylvania. A champion for community-centered physician and interprofessional health workforce development, The Wright Center trains primary care physicians, medical students, and health care professionals in a replicable, HRSA inspired Teaching Health Center Graduate Medical Education Safety-Net Consortium (THC GME-SNC) model designed to address our national primary care shortage, misdistribution, and related disparities in health, healthcare, and healthcare career opportunities.
Dr. Thomas-Hemak is a passionate and devoted advocate for organizing platforms empowering community health centers, including NACHC, PACHC, Health Center Controlled Networks, and the American Association of Teaching Health Centers. She intentionally devotes her leadership to multiple health care and medical education organizations, several nonprofit boards of directors, and numerous cross-sector committees and workgroups. Dr. Thomas-Hemak advocates for high-integrity collaborations that benefit the health and welfare of local, regional, and national communities, prioritizing quality, safety, and accessibility of health services while enhancing the well-being and competency of the health care workforce. She currently serves as Governor for the Eastern Region of the Pennsylvania Chapter of the American College of Physicians (PA-ACP) and is a member of HRSA’s Council on Graduate Medical Education.
Terese DeLaPlaine
Hamilton Health Center, Inc.
Terese DeLaPlaine is a legally trained senior health care executive with more than 25 years of experience in the Federally Qualified Health Center (FQHC) environment. After completing her education at the University of Scranton and Syracuse University College of Law, she began serving in administrative roles at both rural and urban FQHCs, building a career dedicated to advancing community health.
Her earliest experience in the field came during the 1980s and 1990s, when she worked in supporting clerical roles at the rural health center in Susquehanna County—then known as BK Health Center, now NEPA Community Health Care. After earning her Juris Doctorate, she returned to the organization in 2005 to assist with a grant writing project. That role quickly expanded, and in 2007 she was appointed Chief Executive Officer. Among her proudest achievements was leading the successful separation of the rural health center from its forty-year affiliation with the local hospital—a change that has allowed the center to continue serving residents of Susquehanna County nearly two decades later.
In 2014, Terese joined Hamilton Health Center, where she served as Chief Compliance Officer for seven years. In that role, she guided the organization through highly successful Operational Site Visits, FTCA applications, SAC grant submissions, and Joint Commission surveys. In 2022, she was appointed President and Chief Executive Officer of Hamilton, where she continues to focus on strengthening access, compliance, and sustainability in community health.
Although the FQHC world was not her initial career path, it has become the work she was destined to do. Today, she resides in Marysville with her husband of 32 years, Adam, and their twin sons.
Shelley Riser
Pennsylvania Association of Community Health Centers
Shelley Riser provides strategic direction to the Pennsylvania Association of Community Health Centers (PACHC) in representing the more than 300 federally qualified health center (FQHC), RHC and like mission provider sites across the Commonwealth and the more than 1 million people who count on them for care.
Shelley is an accomplished tenured healthcare executive with more than thirty years of extensive experience leading organizations and teams ensuring system-wide strategic alignment and operational excellence of people, processes, and systems and fostering workplaces of accountability, diversity, and transparency. She has deep expertise in leadership, population health, value-based care, behavioral health, data, reporting, and operations.
Shelley serves as a Nursing Advisory Board Member for Harrisburg University of Science and Technology and is a Fellow of the Advisory Board (FABC), The Academy Fellowship Program. She is a registered nurse in PA and DE and holds a Bachelor of Science in Nursing from the University of Pittsburgh and a Master of Science in Health Services Administration from the University of St. Francis.

