Social Media: Handling Complaints; Workflow; Patient Reviews Webinar
Join PACHC on Wednesday, Sept. 11 at 2:00 pm for this webinar on Social Media: Handling Complaints; Workflow; Patient Reviews presented by Mark Robledo founder of The Crossroads Group. Click here to register for the webinar.
About the Webinar: Effective social media management in healthcare involves proactive communication, efficient complaint resolution, strategic use of patient reviews, and leveraging analytics to enhance patient satisfaction and organizational reputation. This comprehensive approach fosters better patient interactions and continuous service improvement.
About Mark Robledo: Mark Robledo, the founder of The Crossroads Group, brings a wealth of expertise to the healthcare industry with his pioneering work in patient experience measurement. Established in 2003, his minority-owned, NCQA certified business has expanded to support over 120 federally qualified health centers. The Crossroads Group offers a suite of services designed to enhance the monitoring and measurement of patient experiences. These services include comprehensive patient surveys and innovative real-time feedback mechanisms that provide essential metrics, shedding light on operational, clinical, and service excellence directly from the patient’s perspective.
With more than two decades of experience spanning community health, clinics, safety net providers, and hospitals, Robledo has been instrumental in surveying millions of patients. His extensive background enables him to offer valuable insights into the nuances of patient care enhancement. This presentation, leveraging his profound experience, aims to articulate the pivotal role of effective patient experience measurement in not only boosting patient satisfaction and experience but also in enhancing the management of community reputation.
